Frequently Asked Questions

We answer popular questions asked by customers. If you do not find your question in these, contact us!

Since when does vShield offer services?

vShield was first founded as a VPN company in 2017. In 2018, vShield expanded to provide RDP's and Hosting solutions. Since then, we have been working hard to bring you the best in the market!



How much time does it take to get my new server deployed ?

After payment confirmation, your server will be deployed and ready-to-go in less than 5 minutes.



What OS do you currently offer on your servers?

At the moment, we offer Windows Server 2016/2019 trial. Linux distributions are only available on VDS plans. We can install a custom OS on demand.



What payment methods do you accept?

We accept only Paypal & Cryptocurrencies (Bitcoin, Ethereum, Litecoin).



Do you offer an Anti-DDos on your servers?

We do! In fact all our RDP servers are protected by a pro Anti-DDoS solution offered by our trusted partners.



Do I get Administrator access to my VDS server?

Yes, you get root access on all your servers.



Do you overload your servers?

Unlike our competitors, we do not overload our nodes. We make sure everyone gets their assigned resources.



What location are you currently offering on your servers?

We have Canada, France and Germany available at the moment.



Where can I get support?

We offer support on our Discord server available here: https://discord.gg/jw9PcdrDZa



Can I get a refund if I'm not happy with my vShield service?

Yes! We do offer refunds on our VDS, please contact us within 72 hours after the activation of your service.



Are ports opened on servers?

Ports are opened on our VDS servers, but may require us to whitelist some protocols for you.



Do you offer custom servers?

We do offer custom servers for our customers, simply contact us!



I want to protect my website, is it possible with vShield?

Yes, it is totally possible to get hosted & protected by vShield. We will help you secure your website and make sure attacks do not affect your business.



Can I upgrade my VDS?

Yes, we can upgrade your VDS, you only need to contact us. We will charge you based on the remaining days.